Terms of Service

Last updated: January 19, 2025

1. Acceptance of Terms

By accessing and using PromptRCA ("the Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

PromptRCA is an AI-powered root cause analysis platform that helps AWS users investigate and resolve incidents in serverless systems. The Service includes:

  • Automated analysis of AWS resources and configurations
  • Multi-agent AI investigation capabilities
  • Root cause analysis and remediation recommendations
  • Integration with AWS services including CloudWatch, X-Ray, and Lambda
  • Web-based console for managing investigations

3. User Accounts

To use the Service, you must create an account. You are responsible for:

  • Providing accurate and complete information
  • Maintaining the security of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use

4. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe on the rights of others
  • Transmit malicious code or harmful content
  • Attempt to gain unauthorized access to our systems
  • Use the Service for any illegal or unauthorized purpose
  • Interfere with or disrupt the Service or servers

5. AWS Data and Privacy

The Service may access and analyze your AWS data. By using the Service, you:

  • Grant us permission to access your AWS resources for analysis purposes
  • Understand that we process your data according to our Privacy Policy
  • Confirm you have the right to authorize such access
  • Agree to comply with AWS Terms of Service and Acceptable Use Policy

6. Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or technical issues.

7. Intellectual Property

The Service and its original content, features, and functionality are owned by PromptRCA and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

The open-source components are available under the GNU Affero General Public License v3.0 (AGPL-3.0).

8. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

We do not warrant that the Service will be error-free or that defects will be corrected. Analysis results are provided for informational purposes and should not be the sole basis for critical decisions.

9. Limitation of Liability

IN NO EVENT SHALL PROMPTRCA BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM YOUR USE OF THE SERVICE.

10. Indemnification

You agree to defend, indemnify, and hold harmless PromptRCA and its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including attorney's fees) arising from your use of the Service or violation of these Terms.

11. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

12. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

13. Governing Law

These Terms shall be interpreted and governed by the laws of the United States, without regard to its conflict of law provisions.

14. Contact Information

If you have any questions about these Terms of Service, please contact us: