Privacy Policy

Last updated: January 19, 2025

Introduction

PromptRCA ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered root cause analysis service for AWS systems.

Information We Collect

AWS Data

To provide our root cause analysis service, we may collect and process:

  • CloudWatch logs and metrics
  • Lambda function configurations and execution details
  • API Gateway configurations and request logs
  • Step Functions state machine definitions and execution traces
  • IAM policies and role configurations
  • X-Ray trace data
  • Resource metadata and configurations

Account Information

When you create an account, we collect:

  • Email address
  • Name (optional)
  • Organization information (optional)
  • Authentication credentials (handled by AWS Cognito)

How We Use Your Information

We use the collected information to:

  • Provide root cause analysis and incident investigation services
  • Generate reports and recommendations
  • Improve our AI models and analysis capabilities
  • Provide customer support
  • Send service-related communications
  • Ensure security and prevent fraud

Data Security

We implement appropriate technical and organizational measures to protect your data:

  • Encryption in transit and at rest
  • Access controls and authentication
  • Regular security audits and monitoring
  • Secure data centers and infrastructure
  • Employee training on data protection

Data Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties, except:

  • With your explicit consent
  • To comply with legal obligations
  • To protect our rights and prevent fraud
  • With trusted service providers who assist in our operations

Data Retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Investigation data is typically retained for 90 days unless you request longer retention.

Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Delete your data
  • Restrict processing
  • Data portability
  • Object to processing

Cookies and Tracking

We use essential cookies for authentication and service functionality. We do not use tracking cookies or third-party analytics without your consent.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us: